NHS Chief Executive Simon Stevens has announced NHS England will be undertaking a review of patient transport services.

The review is in response to several high-profile failures in the non-emergency patient transport market along with other indications all is not well, including:

  • Coperforma, PAS and SSGUK all entering administration
  • Arriva Transport Solutions withdrawing from providing patient transport
  • West Midlands Ambulance Service University NHS Foundation Trust giving notice on a significant PTS contract.

The IAA has also raised concerns with NHS England and Improvement on the increasing use of digital platforms (such as 365 Response) to manage patient transport services on a local basis, in response to feedback from Member companies on their experiences and the adverse impact 365 Response in particular is having on their operations.

‘It’s a race to the bottom and it’s simply not sustainable in the long term’ was typical of the feedback received said Alan Howson, Executive Chairman of the IAA, who also welcomed the review.

“We look forward to contributing to this review and to the development of a sustainable PTS model that serves the needs of patients, and one that also provides value for money for the NHS. It can’t go on as it is now.”